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1- All owl experiences, courses, Animal Assisted Therapy must be booked and paid for in advance. All dates are subject to availability. They can be booked online, by telephone or in person. I cannot guarantee availability on a preferred date so early booking is recommended. Bookings are made on a first-come first served basis. I do not accept provisional bookings and will not reserve dates pending payment or make any other such arrangement.
2- Age restrictions may apply and should be discussed and the time of booking.
3- Vouchers are valid for a period of 12 months from the date of purchase unless otherwise specified. Voucher expiry dates are clearly placed on the vouchers. It is the recipient of the voucher’s responsibility to book the owls within this time period. Failure to book within the specified period will result in the voucher becoming null and void. No refunds or exchanges are permitted under these circumstances. If the recipient is unable to use the voucher within the validity period due to exceptional circumstances, the voucher may be extended, at my discretion, for a period of up to six months, subject to an administrative fee of up to 50% of the current purchase price for the experience.
Vouchers are fully transferable and may be purchased as prizes and/or gifts.
4 - Vouchers are non-refundable. All purchases are considered final. Any refund offered will be at the discretion of myself. Vouchers have no cash value.
5- Cancellations and re-bookings are permitted but must be agreed with the by telephone on 07590578767. Cancellations and re-bookings must be made with at least 48 hours notice. Cancellations after the 48-hour period prior to the booking may be accepted where the cause is adverse weather, a medical emergency or otherwise at the discretion of the Owl Enlightment. I reserves the right to refuse a re-booking under any circumstances. Re-booking is subject to date availability. All experiences, vouchers and therapy may only be cancelled and re-booked once. Any further cancellations and re-bookings will be at the discretion of the Centre and may be subject to an administrative charge of up to £25. The Centre cannot guarantee weekend date availability in the event of a cancellation and re-booking, especially during school holidays, bank holidays and other peak periods.
6 - Participants who fail to attend on the date of their experience will invalidate their vouchers and are not entitled to a re-booking. Any re-bookings under such circumstances will be at the discretion of the Centre and may be subject to an administrative charge of up to £25.
7- Whilst every effort will be made to accommodate those with a disability or learning difficulty, due to practicality this cannot always be achieved. Please contact us to discuss any additional needs before purchasing any vouchers.
Health and safety
1- Visitors are reminded that the owls are potentially dangerous and visitors must not make any attempt to stroke, feed, touch, handle or otherwise approach the birds unless advised or permitted to do so by a member of staff.
2- Participants and Observers are strongly advised to inform Owl Enlightment in advance of any medical conditions they have which may affect their ability to enjoy their experience It is the responsibility of the purchaser to ensure that the Experience is suitable for the intended recipient.
3 - Owl Enlightment will not be held liable for any injuries or losses sustained by any participant, observer or visitor, howsoever caused, during the course of an experience.
4 - Appropriate falconry gauntlets (gloves) will be provided and must be worn at all times when handling any of the owl. Participants should be aware that birds have sharp talons (claws) and beaks and will not tolerate inappropriate behaviour. Birds can bite or foot (grab with their feet) which can cause injury if the bird is not handled properly. Participants must follow the instructions of the falconer at all times and Owl Enlightment reiterates that it will not be held liable for any injury suffered as a result of failure to follow instructions given by myself.
5- Participants will not be asked nor will they be permitted to handle the bird’s food (raw meat) directly at any time. Nonetheless, Participants are advised to wash their hands after handling the birds. Anti-bacterial hand-gel is available for this purpose.
8- All items, belongings and other personal property brought into the Centre by any person shall be at such person’s own risk and the Centre accepts no liability for any losses or damage suffered. Furthermore, the Centre will not be held responsible for any damage caused to personal property by any third party.
9 - Owl Enlightment reserves the right to remove any person from the premises if, in the opinion of any member of staff, that person’s behaviour is deemed inappropriate, or if that person is by their own negligence or deliberate act endangering the safety of themselves, others, or the birds at the Centre. The Centre will not be liable for any compensation, damages or refunds as a result of such removal.
1- All owl experiences, courses, Animal Assisted Therapy must be booked and paid for in advance. All dates are subject to availability. They can be booked online, by telephone or in person. I cannot guarantee availability on a preferred date so early booking is recommended. Bookings are made on a first-come first served basis. I do not accept provisional bookings and will not reserve dates pending payment or make any other such arrangement.
2- Age restrictions may apply and should be discussed and the time of booking.
3- Vouchers are valid for a period of 12 months from the date of purchase unless otherwise specified. Voucher expiry dates are clearly placed on the vouchers. It is the recipient of the voucher’s responsibility to book the owls within this time period. Failure to book within the specified period will result in the voucher becoming null and void. No refunds or exchanges are permitted under these circumstances. If the recipient is unable to use the voucher within the validity period due to exceptional circumstances, the voucher may be extended, at my discretion, for a period of up to six months, subject to an administrative fee of up to 50% of the current purchase price for the experience.
Vouchers are fully transferable and may be purchased as prizes and/or gifts.
4 - Vouchers are non-refundable. All purchases are considered final. Any refund offered will be at the discretion of myself. Vouchers have no cash value.
5- Cancellations and re-bookings are permitted but must be agreed with the by telephone on 07590578767. Cancellations and re-bookings must be made with at least 48 hours notice. Cancellations after the 48-hour period prior to the booking may be accepted where the cause is adverse weather, a medical emergency or otherwise at the discretion of the Owl Enlightment. I reserves the right to refuse a re-booking under any circumstances. Re-booking is subject to date availability. All experiences, vouchers and therapy may only be cancelled and re-booked once. Any further cancellations and re-bookings will be at the discretion of the Centre and may be subject to an administrative charge of up to £25. The Centre cannot guarantee weekend date availability in the event of a cancellation and re-booking, especially during school holidays, bank holidays and other peak periods.
6 - Participants who fail to attend on the date of their experience will invalidate their vouchers and are not entitled to a re-booking. Any re-bookings under such circumstances will be at the discretion of the Centre and may be subject to an administrative charge of up to £25.
7- Whilst every effort will be made to accommodate those with a disability or learning difficulty, due to practicality this cannot always be achieved. Please contact us to discuss any additional needs before purchasing any vouchers.
Health and safety
1- Visitors are reminded that the owls are potentially dangerous and visitors must not make any attempt to stroke, feed, touch, handle or otherwise approach the birds unless advised or permitted to do so by a member of staff.
2- Participants and Observers are strongly advised to inform Owl Enlightment in advance of any medical conditions they have which may affect their ability to enjoy their experience It is the responsibility of the purchaser to ensure that the Experience is suitable for the intended recipient.
3 - Owl Enlightment will not be held liable for any injuries or losses sustained by any participant, observer or visitor, howsoever caused, during the course of an experience.
4 - Appropriate falconry gauntlets (gloves) will be provided and must be worn at all times when handling any of the owl. Participants should be aware that birds have sharp talons (claws) and beaks and will not tolerate inappropriate behaviour. Birds can bite or foot (grab with their feet) which can cause injury if the bird is not handled properly. Participants must follow the instructions of the falconer at all times and Owl Enlightment reiterates that it will not be held liable for any injury suffered as a result of failure to follow instructions given by myself.
5- Participants will not be asked nor will they be permitted to handle the bird’s food (raw meat) directly at any time. Nonetheless, Participants are advised to wash their hands after handling the birds. Anti-bacterial hand-gel is available for this purpose.
8- All items, belongings and other personal property brought into the Centre by any person shall be at such person’s own risk and the Centre accepts no liability for any losses or damage suffered. Furthermore, the Centre will not be held responsible for any damage caused to personal property by any third party.
9 - Owl Enlightment reserves the right to remove any person from the premises if, in the opinion of any member of staff, that person’s behaviour is deemed inappropriate, or if that person is by their own negligence or deliberate act endangering the safety of themselves, others, or the birds at the Centre. The Centre will not be liable for any compensation, damages or refunds as a result of such removal.